FAQ’s

This page is called Frequently Asked Questions. This page could also be called Questions I Think Customers Would Ask But Haven’t Yet. But that’s really long. So let’s stick with the former. Below find answers to all those nagging questions about the order process, the soup we make, the meaning of life (soup, duh), and more.

Can I place a special order? Like an extra large one? Or a catering one?

You betcha! Want to feed your office? Have a weirdly special request? E-mail us and we’ll see what we can do. But seriously, stop asking. No, we will not sing when we deliver. I thought we covered that already. Gosh darn it, our strengths are in the kitchen, ok?

What sizes of soup do you offer?

The soup is available in both pint and quart sizes. A pint serves two appetizer portions or one hearty meal sized portion. A quart serves 4 appetizer portions or two large meal sized portions. But don’t feel bad if you finish off a whole quart of soup in one sitting. I won’t tell. And it is really good for you, so actually you should be patting yourself on the back.

Feel free to order multiple quantities of each soup! Order some for dinner, some for lunch, and some for the weekend! Or eat some right away and freeze the rest so you can enjoy soup whenever you darn well please.

What if I’m not home?

No problem! After you order, just e-mail us at info@thesoupergirl.com with your order information, such as – “leave with my doorman” or “deliver to my neighbor in apartment 2.” You can also leave a cooler outside your house for the soup. Just be sure to specify what we should do with your order in the event that you are not home.

What if I don’t pick my order up on time or I’m not home during the delivery window?

Unfortunately if you are not home to receive your order, and didn’t give us specific instructions on where to leave your order, we cannot issue a refund. Same rule applies if you do not pick up your soup by Thursday night. Don’t worry though – your soup will not go to waste.

Can I just stop by your kitchen and buy soup?

Nope! While I hate to turn away business, you need to pre-order online!

Can I rate the soups and find out about other soups you offer?

Yes, please do! Your feedback is what makes this thing work. You can do this in two ways. You can send us an e-mail and let us know what you thought of the soup! Or, you can head over to the Soup Pantry page and rate the soup. There you can also check out soups from weeks gone by. If you don’t like a soup, please e-mail us and let us know! On the other hand, if you absolutely love a soup, please also let us know. We might even put your quote on our website (with your permission, of course!). We’ll also feel very good about ourselves.

Are your soups kosher?

soupergirl kosher logo final bYes indeed they are! We are proud to be the first recipient of the new JuggleK. The JuggleK was created by Rabbi Ethan Seidel of Tifereth Israel Congregation in Washington, DC. The new kosher certification stands for more than adherence to kosher food laws. It requires recipients to adhere to four basic categories: environmental impact, animal welfare, treatment of employees, and corporate integrity.

Food products allowed to use the JuggleK hecksher must meet the following criteria:

  1. The product, including ingredients, processing equipment, and the facility are Kosher according to the halachic standards of the Conservative Movement as interpreted by Rabbi Seidel.
  2. Workers involved in the production and distribution of the product are treated with dignity and paid fair wages for their labor.
  3. The company will make its best efforts to insure that products and packaging are environmentally responsible.
  4. Accurate weights and measures, full disclosure of ingredients and honest marketing are provided to educate and protect consumers.

Soupergirl complies with all the above criteria and is honored to be the first recipient of this new and innovative kosher certification. Please note! Only the soup falls under the JuggleK certification. All other products (cornbread, pita chips, dessert) DO NOT fall under the JuggleK certification.

Who really makes the soup?

Me and my mom! Really! We’ve grown a bit, so we also have a trusty Souperteam that works with us in the kitchen and on the delivery routes.

Do you offer nutritional information about your soups?

At this time we don’t have specific nutritional information for the soups. The soups we make are truly “homemade” in that we add a little more of this, throw in a little bit of that (always ingredients from the list!!). We don’t really measure much – we cook to taste! So we don’t have exact nutritional information.

However, we can tell you that our soups are incredibly healthy!! One of our customers has lost over 20 pounds by switching to our soup for lunch every day.

As a general rule, our soups with peanuts and coconut milk are a bit higher in fat than others (but the good kind of fat!!). We also never go overboard with either one of those ingredients. Many of the soups are straight up vegetable soups, and are pretty low cal, relatively speaking. The bean soups are incredibly healthy – high protein and high fiber, with lots of vegetables. You can get multiple servings of vegetables with just one cup of some of our soups! We never use cream or butter (our soups are vegan). We use only heart healthy olive or canola oil. We also tend to go very low on the salt content. We just use enough to bring out the flavor – that’s all!

We also make all of our soups fresh so there are no preservatives or funky chemicals. They are truly natural.

If you ever have any specific questions about any specific soup, please contact us. We love chatting about soup!

Is there a delivery minimum?

Delivery is available for all orders over $14.50. Visit our delivery zones page for all the details! If you don’t hit the minimum, just pick up your soup at one of our trusty pick up locations located all over the area!

What about wine?? Does wine go well with your soup??

We love wine almost as much as we love soup! Which is why we’ve partnered up with Weygandt Wines in Cleveland Park to provide weekly wine pairings! Every Monday, you’ll see a a wine suggestion that will go well with each soup on the menu. Head over the Weygandt and purchase the Soupergirl paired wine, and you’ll receive a very deep discount (we’re talking 25%-45% off!). While you’re there, chat with the Weygandt team – those guys are wine geniuses!

Who took these fabulous soup photos all over your website?

The soup pictures were taken by the fabulously talented Rivka Friedman. Rivka writes an amazing food blog called Not Derby Pie. Head on over and drool over her delicious recipes and see more of her fabulous photography! You can contact her at rivka@notderbypie.com.

Look at this picture she took of one of our squash soups! Can you believe it? Is it food or is it art?

Bowl of Yummy Soup

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